🏡 The First Year in Your New Home

Moving into a brand new home is an amazing experience. Both you and your builder have worked hard to get to this point and now it’s time to enjoy the rewards. As you prepare to settle into your new neighborhood, it’s a good idea to review processes that will help ensure that your first year is a truly satisfying one.

🔧 After-Sales Service

What happens if problems arise after you take over? Make sure you are familiar with your builder’s after-sales service procedures in detail. What is covered by warranty in the first year? Who is your main contact? Does the builder schedule regular follow-up calls or should you contact the company as needed?

You can realistically expect a reasonable response time. Outside of rare emergencies, the builder will arrange service calls around the construction schedule and subcontractor availability. The majority of service calls are handled professionally, within a reasonable time frame, and to the homeowner’s satisfaction. If necessary, a third-party warranty program can step in to resolve disputes.

📏 Typical First-Year Changes

A newly constructed home will typically experience some materials drying out and settling during the first year, which can cause minor changes. This is completely normal, does not indicate a defect in your home, and should not be a cause for concern. Talk to your builder about any changes and how best to deal with them.